Refund and Returns Policy
Online Policy
Subject to the conditions set forth below, we gladly accept returns or exchanges of new, unworn, unwashed, and unaltered items with all internal garment tags intact, including original packaging, within 7 days of receiving your order. We do not accept returns on any personalized items.
Condition of Returns
Any defects—marks, stains, damage, or distinct smells on the items—suggesting they have been worn will result in the return being rejected. Any item(s) returned with damage caused by the buyer or without tags will be sent back to the buyer.
Shipping and Handling Fees
Refunds do not include shipping costs. A 10% handling fee will be applied if items are returned overly creased or without their original packaging (including boxes and plastic covers).
Timeframe
Returns must be initiated within 7 days of receipt. We reserve the right to refuse to exchange or refund items not returned within this timeframe or not in compliance with the policy.
Hygiene Policy
Due to hygiene reasons, we are unable to accept returns or exchanges on shawls or any headwear, including abayas that are sold as a set with a shawl, or under-cap combination.
Sale and Custom Orders
Sale items can only be exchanged. Made-to-order items cannot be refunded or exchanged. Items purchased using online store credit also cannot be refunded.
Promotional Offers
When returning an item, if you received any promotion and the return results in the order no longer meeting the promotion criteria, any associated costs will be deducted. If you received an item as part of a promotion with your order, both the promotional item and your order must be returned for the return to be considered valid.
How to Return Your Order
To initiate a return, please use our easy returns form here.
- Use a tracked service with delivery confirmation. If we do not receive your returned item, Proof of Postage is required. Refunds may be refused if Proof of Postage cannot be provided.
- Jamalek.online is not responsible for items lost in transit.
- Shipping costs will not be reimbursed. If a return is rejected due to non-compliance with our policy, a $20 CAD shipping fee must be paid for the item to be returned to you. Items will be held until this fee is paid.
How to Exchange Your Order
To request an exchange, please use our easy returns form here.
- Exchanges are subject to availability. If an item is out of stock, we reserve the right to offer substitute items of equal or higher value.
- All exchange shipping charges must be prepaid (both returning the original item to us and shipping the exchanged item back to you).
- Jamalek.online is not responsible for items lost in transit. We recommend using a tracked service with delivery confirmation.
- If the return does not comply with our exchange policy, we will require a shipping fee of $20 CAD to send the original item back to you.
Refunds
Once your item has been inspected and approved (up to 5 days from receipt), the refund will be processed via your original payment method. Refund processing times may vary by bank but typically take up to 10 business days.
Please note: Credit card processing fees are non-refundable. If you paid via credit card, the refund amount will exclude the processing fee charged by our payment provider.
Exclusions: Sale, custom, and discounted items are not eligible for returns.
Custom Items
Once the order process for a custom item has begun, it is not eligible for a refund. Refunds are granted at our discretion and depend on the stage of progress of the order.
In-Person Policy
Items purchased in-person are non-refundable. Exchanges are permitted within 7 days of purchase, provided items comply with our returns policy. Online returns must follow the online returns procedure.
Shawl Policy
Shawls and all other headwear are non-refundable due to hygiene-related precautions.
For any further information regarding your order, please email us at help@jamalek.online, or reach out via our WhatsApp business support line.