By visiting our website or making a purchase, you agree to our Terms and Conditions. This includes understanding how we manage orders, protect your data, limit our liability, and regulate your use of our site. We encourage you to review the full Terms and Conditions for detailed information.

Our website is available to users who are of legal age in their province (18 years or older in Alberta) or to those who have obtained parental consent for minors.
(See Section 1 of our Terms and Conditions.)

Once you select an item and complete your order, you’ll receive an email confirmation. Please ensure that all your billing and shipping details are accurate, as we reserve the right to refuse or cancel orders if the information is incomplete or suspicious.
(Refer to Section 6 of our Terms and Conditions for billing details.)

We gladly accept returns or exchanges of new, unworn, unwashed items with original tags and packaging within 7 days of receipt. Please note that:

• Non-returnable Items: Personalized items, sale items (exchange only), custom orders, headwear (due to hygiene), and fragrances that are opened or not in secure packaging.
• Process: Initiate a return or exchange via our online form, and once the item is inspected (up to 5 days), refunds are processed via your original payment method (excluding shipping fees).

(See the Refund and Returns Policy for full details.)

If your item has defects or damage (including stains or noticeable signs of wear), please contact us immediately within 7 days of delivery. We will review your case and, if approved, process a refund or arrange for an exchange.
(This process is part of our Refund and Returns Policy.)

Your privacy is paramount to us. We collect both personal and non-personal information solely to process orders and enhance your experience. Your data is secured through encryption, secure servers, and regular audits, and it is never sold or traded to third parties.
(For more information, please review our Privacy Policy.)

You have the right to access, correct, or delete your personal information. Additionally, you can withdraw consent for data processing or opt out of marketing communications at any time. Contact us via help@jamalek.online to exercise these rights.
(Detailed in our Privacy Policy.)

Jamalek Consultation is our personalized service designed to help you select the perfect Abaya or any of our exclusive product offerings. This service aims to provide in-depth guidance on sizing, material selection, and design preferences. To learn more, visit our Jamalek Consultation page.

We offer two types of consultations:

• In-Person Consultation: Available in Calgary and surrounding areas (Airdrie, Chestermere, and Strathmore). You’ll receive up to 10 selected designs and/or products of your choosing to your doorstep for a one-hour session, with a $15 CAD fee to cover fuel expenses.
• Online Session: A complimentary 20-minute virtual session showcasing four pre-selected items along with expert advice on fit and design.

Simply fill out the consultation form on our website to book your session.
(More details are available on our Jamalek Consultation page.)

Yes. We use encrypted transmission methods for all credit card information and adhere to strict security protocols to ensure your payment details are safe during every transaction.
(See Section 2 of our Terms and Conditions.)

Orders can be modified or canceled only if they have not yet been processed. Please contact us immediately at help@jamalek.online if you need to make any changes. We reserve the right to cancel orders that appear to have discrepancies or if we suspect fraudulent activity.
(Refer to our Terms and Conditions for order policies.)

Our Terms and Conditions prohibit using Jamalek.online for unlawful purposes, including but not limited to harassment, abuse, or distributing malicious software. Any misuse of our services may result in termination of your account or legal action.
(See Section 12 of our Terms and Conditions for a complete list.)

If your question isn’t covered here or you need further assistance regarding orders, returns, privacy, or any other issue, please contact us via email at help@jamalek.online or WhatsApp at +1-403-606-2866. Our customer service team is ready to help you.

All fees are transparently communicated at the time of purchase. For example, if an item is returned without proper packaging or is overly creased, a 10% handling fee (or a $20 CAD fee if returned due to non-compliance) may be applied.
(Details can be found in our Refund and Returns Policy.)

We are an online e-commerce store and operate out of Calgary, Alberta, Canada, and our services (both online and in-person consultations) primarily cater to this region and its surrounding areas. We also offer our products and provide shipping across Canada and to select destinations worldwide. Please contact us via email at help@jamalek.online or WhatsApp at +1-403-606-2866 for additional information. Our customer service team is ready to help you.
(E-commerce store location details are specified in our Terms and Conditions and Privacy Policy.)

Yes, we do accept custom orders. However, once the order process for a custom item has begun, it is not eligible for a refund. Refunds are granted at our discretion and depend on the stage of progress of the order.
(For more details, see our Refund and Returns Policy.)